Indian Railway Catering and Tourism Corporation is a subsidiary of the Indian Railways that handles the catering, tourism and online ticketing operations of the Indian railways, with around 5,50,000 to 6,00,000 bookings every day is the world’s second busiest and highest of 15 to 16 lakh tickets every day. Its tagline is “Lifeline of the nation”.
Indian Railway Catering and Tourism Corporation Ltd. has been set up by the Ministry of Railways with the basic purpose of hiving off entire catering and tourism activity of the railways to the new Corporation so as to professionalize and upgrade these services with public-private participation. Rail based Tourism in India will be the specific vehicle for achieving high growth in coordination with state agencies, tour operators, travel agents and the hospitality industry. A dynamic marketing strategy in association with public and private agencies, tour operators, transporters, hoteliers and local tour promoters is on the anvil. Indian Railways span global volumes in hospitality and catering sectors with services provided to 13 million passengers every day.
“Enhance customer services and facilitation in railway catering, hospitality, travel and tourism with best industry practices”.
(1) To be a customer friendly company through constant innovation, technology driven and human resource development.
(2) Optimize resources, increase manpower productivity through quality product vending and innovative marketing strategies.
(3) Upgrade and consolidate catering services in the organized sector.
(4) Expand areas of core competencies, enhance business opportunities through efficient public – private partnerships to maximize generation of resources.
(5) Imbibe strong and ethical work culture through teamwork, build and reposition Indian Railways in the emerging services sector.
(6) Evolve high standards of business ethics, quality management and effective cost control measures.
(7) Concern for the environment and heritage.
It pioneered internet-based rail ticket booking through its website, as well as from the mobile phones via WiFi, GPRS or SMS. It also provides SMS facility to check PNR status and Live Train Status as well. In addition to e-tickets, Indian Railways Catering and Tourism Corporation also offers I-tickets that are basically like regular tickets except that they are booked online and delivered by post. The tickets PNR status is also made available.
Seeking to make it easier to book e-tickets, It launched a scheme called Rolling Deposit Scheme (RDS). RDS is an e-ticket booking scheme allowing passengers to reserve seats against advance money kept with the corporation. It has also added flights and hotels booking facilities to their line of online reservation services.
Passengers are allowed to book tickets through e-ticketing all the day except from 11:45 pm to 12:20 am, following when IRCTC shut down its main server for 35 minutes for maintenance.
Under the Tatkal scheme, passengers who plan their journey at short notice can book their tickets in almost all Mail/Express trains through the Indian railways internet portal. The booking starts at 10:00 AM daily for AC coach reservation and for Non-AC timing is residual to 11.00 AM, one day prior to the departure of the train from source station. Tatkal E-ticket can be booked for selected trains one day in advance excluding date of journey from the train originating station. It can be booked on the opening day from 10:00 AM onwards for AC coach and 11:00 AM onwards for NON-AC. Passengers travelling on Tatkal tickets should carry a photo ID proof along with them to be shown to the ticket checker. Earlier this year, the website has launched Lite version which doesn't include ads, pop ups, etc. and check PNR status.
Indian Railways Catering and Tourism Corporation also organises budget and deluxe package tours for domestic and foreign tourists. A popular tourism package for budget tourists covering important tourist destinations across India is called "Bharat Darshan". Luxury tourism packages are also available, that involve special luxury trains such as Buddhist Circuit Train and Maharajas' Express operations.
It also offers adventure tourism packages that include water sports, adventure and wildlife treks, etc. A provision for customising tours as per specific requirements is also an added attraction. Recently a new venture of Indian Railways, named as Rail Tourism India has been launched to provide direct catering and tourism packages to users.
Other services :
There has been a latent demand in the country for ticket availability at the door-step. IRCTC has already developed this facility at Delhi, Chennai, Bangalore, Kolkata and Mumbai. Very soon the facility will spread to Hyderabad, Pune and Ahmedabad. After consolidation at these centers, further development in the major towns will take place. IRCTC web enabled reservation site is www.irctc.co.in
IRCTC has firmed up plans to set up over 50 multi-cuisine food plazas at major railway stations throughout the country during the current year. The Food plazas will have contemporary decor, air conditioned ambience and round the clock operation to suit passenger convenience with market driven competitive pricing.
IRCTC has recently inaugurated a Call Center. A customer can dial 139 from anywhere in the country and get all information from Indian Railways.
Packaged Drinking Water is purified and bottled at State of Art Plants located at Nangloi (Delhi) and Danapur (Bihar). Rail Neer is using processes that guarantee safe drinking water that is crystal clear, low in dissolved solids and free from all pathogenic bacteria and viruses as well as other harmful contaminants like fluoride, arsenic, nitrate or iron and conforming to the exacting Bureau of Indian Standards specifications.
Contacting Customer Care:
Customer Care No.0755-6610661, 0755-4090600 (Language: Hindi and English)
Chennai Customer Care No. 044-25300000 (Language : English and Tamil)
For Railway tickets booked through IRCTC
For Cancellation E-tickets: firstname.lastname@example.org
For Mumbai Suburban Season tickets: email@example.com
For IRCTC SBI Card users who do not receive the card within 01 month from the date of application kindly call on the Railway SBI Card Helpline nos. at 0124-39021212 or 18001801295 (if calling from BSNL/MTNL line) or send email to firstname.lastname@example.org For other queries on your IRCTC SBI Card account, kindly email at email@example.com
Helpline Number & Email:
NTES (NATIONAL TRAIN ENQUIRY SYSTEM) RAIL MADAD HELPLINE IRCTC CUSTOMER CARE NUMBER
Business Related Helpline number and IRCTC websites
|Name of website||Helpline number||URL|
|Next Generation E Ticketing||I-tickets/e-tickets :firstname.lastname@example.org
For Cancellation E-tickets : email@example.com
(Language: Hindi and English)
|E-catering||1323(Care number)||Visit Website|
|Air Ticketingfirstname.lastname@example.org||1800 110 139 / 0755 – 6698100 / 4090400||Visit Website|
|Tourismemail@example.com||1800 110 139 / 0755 – 6698100 / 4090400||Visit Website|
|Maharajas’ Expressfirstname.lastname@example.org||+91 9717635915||Visit Website|
|Buddhist email@example.com||+91 9717648718||Visit Website|